Privacy Policy
Aluminate Glass LLC ("Aluminate Glass," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when visiting AluminateGlass.com, requesting an estimate, contacting our company, or otherwise interacting with us.
This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Email address
- Telephone number
- Service or project address
- Company or business name
- Information about your residential or commercial glass project
- Measurements, photographs, plans, drawings, or other files you submit
- Information provided when requesting an estimate
- Information you provide when applying for a position with Aluminate Glass, such as a resume, work history, or other application materials
- Information contained in emails, text messages, phone calls, or other communications with us
We may also automatically collect certain technical and usage information when you visit our website, including:
- Browser and device information
- Operating system
- Pages viewed
- Referring website
- Approximate geographic location
- Date and time of visits
- Website interaction and usage information
This information may be collected through website server logs, cookies, and Google Analytics.
2. How We Use Your Information
We may use the information we collect to:
- Respond to questions and inquiries
- Prepare and provide estimates or proposals
- Schedule measurements, consultations, deliveries, or installations
- Communicate with you regarding your project
- Provide residential and commercial glass services
- Process and maintain customer records
- Provide customer support
- Evaluate applications for employment
- Improve our website, services, and customer experience
- Understand how visitors use our website
- Maintain the security and proper operation of our website
- Protect our business from fraud, abuse, or security threats
- Comply with legal, regulatory, insurance, accounting, or contractual requirements
We may contact you by telephone, email, or text message when reasonably necessary to respond to an inquiry or provide information regarding a project or service you requested.
3. Quote and Estimate Requests
When you request a quote or estimate through our website, the information you provide may be processed through third-party software and service providers that help Aluminate Glass manage leads, estimates, projects, scheduling, and customer communications.
Aluminate Glass currently uses GlassManager as part of its online quote and lead-management process.
Information submitted through GlassManager may be processed and stored by GlassManager according to its privacy practices and its agreement with Aluminate Glass.
We use information submitted through our quote and estimate process for purposes such as responding to your inquiry, preparing an estimate, communicating about your project, and providing requested services.
4. Google Analytics
AluminateGlass.com uses Google Analytics, a website analytics service provided by Google.
Google Analytics helps us understand how visitors interact with our website. Information collected through Google Analytics may include, but is not limited to:
- Pages viewed
- Length and timing of website visits
- General website interaction information
- Browser type
- Device type
- Operating system
- Approximate geographic location
- Referral source
Google Analytics may use first-party cookies and similar technologies to distinguish visitors and measure website activity.
We use Google Analytics information to understand website traffic, identify which pages are useful to visitors, improve website performance, and improve the overall user experience.
We do not intentionally send information such as your name, email address, telephone number, or project information to Google Analytics.
Google processes information collected through Google Analytics according to Google's own privacy policies and terms.
You may control or delete cookies through your browser settings. Google also provides a Google Analytics Opt-out Browser Add-on for users who do not want their visits measured by Google Analytics.
Disabling or blocking analytics cookies generally will not prevent you from using the primary features of our website.
5. Cookies
Our website may use cookies necessary for website functionality and cookies associated with Google Analytics.
Cookies are small pieces of information stored on your browser or device.
Google Analytics cookies help us understand how visitors use our website and provide aggregated website-usage statistics.
We do not currently use cookies for third-party behavioral advertising or remarketing through services such as Google Ads or Meta/Facebook Pixel.
You can control, block, or delete cookies through your browser settings. Your browser's help documentation can provide instructions for managing cookies.
6. How We Share Information
We may share personal information with service providers when reasonably necessary to operate our business or provide services you request.
These providers may include, but are not limited to, companies that provide:
- Quote and project-management software
- Website hosting
- Email and communication services
- Cloud storage
- Scheduling services
- Information technology and cybersecurity services
- Website analytics, including Google Analytics
These service providers may receive information only as reasonably necessary to perform services on our behalf or support our business operations.
We may also disclose information when required by law, court order, subpoena, governmental request, or when reasonably necessary to protect the rights, property, safety, or security of Aluminate Glass, our customers, employees, or others.
Aluminate Glass does not sell your personal information for monetary consideration.
7. Third-Party Websites and Services
Our website may contain links to websites, social-media platforms, or services operated by third parties, including Instagram, Google, GlassManager, and other service providers.
Once you leave AluminateGlass.com or interact directly with a third-party website or service, that provider's privacy policy and practices apply.
Aluminate Glass is not responsible for the privacy practices, security, or content of websites and services operated by third parties.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Respond to inquiries
- Prepare estimates and proposals
- Complete projects
- Maintain customer and business records
- Provide warranty or customer service
- Resolve disputes
- Meet tax, accounting, insurance, contractual, or legal obligations
Retention periods may vary depending on the type of information and the purpose for which it was collected.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, electronic communication, or data-storage system can be guaranteed to be completely secure.
10. Your Privacy Choices and Rights
Depending on where you live and the laws applicable to your information, you may have certain privacy rights.
These rights may include, but are not limited to, the ability to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request information regarding how your personal information is used or disclosed
- Opt out of certain non-essential communications
- Exercise other rights available under applicable privacy laws
To make a privacy-related request, contact Aluminate Glass using the information provided below.
We may need to verify your identity before completing certain requests.
11. Email and Text Communications
If you provide your email address or telephone number when requesting an estimate or contacting Aluminate Glass, we may use that information to respond to your request and communicate with you regarding your project.
Communications may include, but are not limited to, information about:
- Estimates
- Measurements
- Appointments
- Project scheduling
- Installation
- Orders
- Payments
- Warranty matters
- Customer service
You may ask us to stop sending non-essential promotional communications at any time.
Service-related communications concerning an active inquiry, estimate, project, appointment, installation, payment, warranty, or customer-service matter may still be sent when appropriate.
12. Children's Privacy
AluminateGlass.com is intended for a general audience and is not directed toward children under 13 years of age.
We do not knowingly collect personal information from children under 13 through our website.
If we become aware that personal information from a child under 13 has been collected inadvertently, we may take reasonable steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices, or applicable legal requirements.
When changes are made, the updated Privacy Policy will be posted on this page and the "Effective Date" at the top of this policy may be revised.
We encourage visitors to review this Privacy Policy periodically.
14. Contact Us
If you have questions about this Privacy Policy, your personal information, or Aluminate Glass's privacy practices, you may contact us at:
Aluminate Glass LLC
2480 N Forsyth Rd
Orlando, FL 32807
United States
Phone: 407-956-5313
Email: info@aluminateglass.com
Website: AluminateGlass.com
You may also contact us through the contact or estimate-request options available on our website.